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Shipping Policy

Thank you for shopping with us! This Shipping Policy explains how we process, ship, and deliver your orders. All products are shipped directly from our UK factory using Royal Mail Tracked services.

1. Shipping Locations

  • We currently ship to customers in the UK and worldwide.

  • Please note: Shipping may not be available to certain restricted countries due to local regulations or courier limitations. If we cannot ship to your location, we will notify you and issue a full refund.

2. Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after 12:00 PM (UK time) will be processed the following business day.

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Shipping Options & Costs

UK Customers

  • Economy Tracked Shipping (FREE): 3–5 business days.

  • Express Tracked Shipping (£15): 1–2 business days.

International Customers (Rest of World)

  • Economy Tracked Shipping (FREE): 7–14 business days (delivery times may vary by country).

  • Express Tracked Shipping ($30): 3–5 business days.

⚠️ Delivery times are estimates and may be affected by factors outside our control, such as customs processing, courier delays, or peak holiday seasons.

4. Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

  • These charges are not included in our prices or shipping costs and are determined by your local customs office.

5. Undeliverable or Returned Packages

  • If an order is returned to us due to an incorrect address, refusal to pay customs fees, or failed delivery attempts, we will contact you to arrange reshipment.

  • Additional shipping charges may apply for reshipment.

  • If you choose not to have the package resent, we may issue a refund minus any shipping costs and handling fees.

6. Delivery Issues

We take care to ensure your order arrives safely, but if your package is:

  • Lost or delayed – Please contact us after 10 business days (UK) or 20 business days (international) so we can investigate with Royal Mail.

  • Damaged in transit – Contact us immediately with photos, and we will arrange a replacement or refund.

7. Holiday & Peak Season Notice

Please allow extra time for delivery during busy periods such as Christmas, Black Friday, and public holidays, as courier services may experience delays.

8. Contact Us

If you have any questions about your order or shipping, please contact our support team here:

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